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Metroblox Privacy Policy

Last Updated: January 15, 2026

 

Metroblox, Inc. (“Metroblox,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our products or services, or interact with the Ride Ecosystem, including Ride USD, Universal Ride Tokens (URT), Ride Wallet, RideDEX, and related services.

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1. Categories of Information We Collect

We collect the following categories of information:

 

A. Personal & Contact Information

  • Name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Support inquiries

 

B. Account, Wallet & Transaction Data

  • Wallet addresses

  • Transaction identifiers

  • Token balances (Ride USD, URT, NFTs)

  • Pass usage and redemption history

  • Operator, rider, or employer identifiers

 

C. Device & Usage Data

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Time and date of access

 

D. Compliance & Verification Data

  • Identity verification results

  • Sanctions and fraud screening data

  • Regulatory and audit logs

 

2. Sources of Information

We collect information from:

  • You directly (forms, support, account setup)

  • Wallet and blockchain activity

  • Our mobile and web applications

  • Cookies and analytics tools

  • Transit operators, employers, and partners

  • Compliance and verification providers

 

3. How We Use Your Information

We use your information to:

  • Provide Ride USD, URT, Ride Wallet, NFT passes, and operator services

  • Process transactions and settlements

  • Verify identities and prevent fraud

  • Meet legal and regulatory obligations

  • Support customer service

  • Improve system performance

  • Communicate product updates and marketing (you may opt out)

 

4. How We Share Information

We may share information with:

  • Infrastructure providers (blockchain, custody, payments, compliance)

  • Transit operators, cities, and employers to administer passes, subsidies, and programs

  • Service providers (cloud hosting, analytics, support)

  • Regulators, auditors, or law enforcement when required

 

We do not sell personal information.

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5. Blockchain Transparency

Transactions involving Ride USD, URT, and Ride NFTs may be recorded on public blockchains. Blockchain data (such as wallet addresses and transaction amounts) may be publicly visible and cannot be deleted.

 

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Operate and secure our website

  • Understand usage and performance

  • Improve user experience

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You can manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

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7. Data Security

We use administrative, technical, and physical safeguards to protect your information. However, digital assets and blockchain systems carry inherent risks.

 

8. Data Retention

We retain information as long as necessary to:

  • Provide services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce agreements

 

9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Opt out of marketing

  • Receive a copy of your data

 

To exercise your rights, email support at metroblox.io.

 

10. California & Nevada Rights

California Residents (CCPA/CPRA):
You may request access, correction, deletion, or information about how we use personal data.

Nevada Residents:
You may opt out of the sale of personal information (we do not sell personal data).

 

11. Children’s Privacy

Metroblox does not knowingly collect data from children under 18.

 

12. International Transfers

If you use Metroblox outside the U.S., your data may be transferred to and processed in the United States or other jurisdictions.

 

13. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website.

 

14. Contact Us

For questions about this Privacy Policy or your data:

Metroblox, Inc.
1111 Lincoln Road, Suite 500
Miami Beach, FL 33139
Email: support at metroblox.io

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